LA COQUETA - TERMS AND CONDITIONS

These booking conditions set out the basis upon which holiday reservations are accepted by us.

Contract

If you make a booking with us, a binding contract will come into existence when we issue and send you a written Confirmation of Booking. Your contract with us will be governed by Spanish law and subject to the jurisdiction of the Spanish courts of law. The contract is made with the person named on the Confirmation of Booking, who must be over 18, and who is deemed responsible for informing all members of the party about all matters relating to the holiday.

Payment

Bookings will be confirmed on receipt of the appropriate deposit payment (or faxed proof of transfer thereof). Upon receipt of the appropriate deposit payment, a Confirmation of Booking will be issued by us detailing the total cost of the holiday, the amount paid and how much remains to be paid (the final payment).

The final payment must be paid four weeks before commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as described below.

Cancellation

Any cancellation must be notified to us in writing (this includes e-mail) by the person who has contracted the holiday. If such notification is received more than 28 days before the holiday commencement date, only the deposit will be retained by us. Otherwise, the following charges apply, which are based on the expenses and charges suffered by us as a result of cancellation: 21-28 days before, 50%; 15-20 days before, 75%; 14 days or less, 100%.

Please note that we strongly recommend that all members of the holiday party obtain appropriate travel and personal insurance cover. In the unlikely event that it is necessary for us to cancel holidays we will offer the client a full refund of all monies paid out on the cost of the let.

Amendments

If the client wishes to alter or amend the booking, we will always do our best to comply with the request. However, changes of the dates thereof may be treated as cancellations and amendments may be subject to additional charges. Occasionally, through unforeseen circumstance, a change may have to be made by us to confirmed arrangements after a booking has been made. If a major change becomes necessary which we consider could seriously affect the enjoyment of the holiday, we will give the client the option of accepting the changed arrangements or a full refund of all monies paid for the let.

Party size

Under no circumstances may more than the maximum number of persons (including children) as stated in the property description and your booking form occupy a property, except by prior written agreement with us. Failure to observe this condition is deemed to constitute a cancellation of the booking by the client and we reserve the right to refuse admittance or terminate the booking and apply the appropriate cancellation charges.

Responsibilities

We have taken all reasonable measures to make sure that the holiday offered on this web site has been properly arranged and that the suppliers of the services included maintain reasonable standards. However, we act only as an agent and cannot be held responsible for the actions of carriers, providers or organisers of activities and courses. We are specifically not responsible for events outside our reasonable control or if there has been no fault by us. Nevertheless, we will always endeavour to immediately rectify any cause for dissatisfaction during your stay whenever you notify us (See "Complaints" below).

The client is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Any damages are the responsibility of the client, and their cost shall be refundable on demand.

Security deposits

We reserve the right to deduct any related charges from this deposit if items are broken or need to be replaced, or if the property is left in an unreasonable state and extra cleaning is necessary. Otherwise the deposit is refunded in full two weeks after the holiday.

Health

While personal insurance for accident, illness and injury is highly recommended, European Union nationals please note that national health service is provided to them free of charge in Spain. They should bring with them an "E111" form to be able to legally claim this service. In the UK this form is available from Post Offices.

Complaints

We do not wish to have dissatisfied customers but in the event that the client is not entirely satisfied with the service offered, he or she should contact us in the first instance. This will give us an opportunity to put matters right during your stay. If the problem cannot be resolved during the holiday period, the client should contact us in writing within 14 days of returning from holiday and we will do our best to resolve the matter.

Liability

We cannot be held liable to accept responsibility for death, bodily injury, illness or personal property on holiday.

Law & jurisdiction

These conditions and terms of contract and all matters arising therefrom, are subject to Spanish Law and to the jurisdiction of the Spanish courts.